How To Set Up A Professional Email Support Ticket System!
Reduce Your Refund Rates, Keep Your Buyers Happy And Never Worry About Not Answering Your Customer's Emails Again!
Now You Can Side Aside The Mundane Task Of Answering Emails, Set Up A Support Desk For Free And Give Yourself Time To Progress Your Business!
8-part video tutorials reveal how you can install a customer support system in just less than an hour and start using it to keep in contact with your prospects and customers!
Video #1 - What You'll Need
Video Time : 12:27 min
In this video I'll walk you through where to get the free system, and then install it manually on your server. These include uploading of the files using an ftp client and creating the MySQL database that is needed for this system to work.
Video #2 - Preparation
Video Time : 8:21 min
In this video I'll walk you through the steps of uploading the files using cPanel® File Manager, without the need to use a 3rd party ftp client.
Video #3 - The Admin Area
Video Time : 10:37 min
In this video I'll briefly explain on the general overview of the admin area. This will be the area where you will configure the settings of your system.
Video #4 - Email Settings
Video Time : 4:57 min
In this video I'll walk you through working with the email settings in the admin area.
Video #5 - Creating Departments
Video Time : 10:24 min
In this video I'll show you how to create the department, specify the number of staff and creating the help topics.
Video #6 - Knowledge Base
Video Time : 4:15 min
In this video I'll briefly explain on how to work with the knowledgebase section.
Video #7 - Branding
Video Time : 7:59 min
In this video I'll show you on how to change the logo on the header of the main page of the system.
Video #8 - Main Page Edit
Video Time : 4:17 min
In this video I'll show you on how to edit the main page of the support ticket system. This is where your prospects and customers will go to each time they want to open up a support ticket.
Now think about it. After all, when there is such massive potential with these videos, who doesn't want to start the right way and keep using it to grow their business!
This product was added to our catalog on Friday 28 May, 2010.
